Crowne Plaza Queenstown by IHG
by the TopOfHotel team
Crowne Plaza Queenstown is a dependable big-chain 4-star — spacious rooms, good staff, and a location with no real downsides.
Crowne Plaza Queenstown is a dependable big-chain 4-star — spacious rooms, good staff, and a location with no real downsides.
In-Depth Review
Rooms and decor
Crowne Plaza's rooms run to the IHG standard — spacious, with soft beds, clean bathrooms that have everything you need, a large TV, a work desk, and good natural light from big windows. The upper-floor rooms look out clearly over Lake Wakatipu and the The Remarkables range, something guests mention often as a pleasant surprise. Some 2026 reviews note that parts of the rooms are starting to look dated and could use a refresh, but overall it stays within an acceptable standard for the price.
Food and amenities
The staff are the strength that comes up again and again in reviews — friendly, attentive, and quick to recommend activities and restaurants. There is a restaurant serving breakfast and lunch, free Wi-Fi at a good speed throughout the building, a fitness center, and a 24-hour front desk. There is no pool or spa, so guests who want those head into town, which is only a few minutes' walk away. IHG One Rewards members get room upgrades and late check-out when rooms are available.
Location and getting there
The town-center position makes it easy to walk everywhere — Queenstown Mall is 5 minutes on foot, the Lake Wakatipu lakefront 5 minutes, and the bars and restaurants of Beach Street are all around. The Skyline Gondola is a 10-to-15-minute walk, and Queenstown Airport is about 15 minutes by car. It is a strong base for business travelers who want a good location and easy access to everything.
Things to know before booking
This is a reliable hotel rather than a wow-you one — there is no pool or spa, so plan to use facilities in town, and some reviewers feel the decor is starting to age. Views are the main variable: floors 5 to 7 on the lake side give you the lake and the mountains together, while lower rooms can face the street or a neighboring building, so it is worth specifying when you book.
Our take
Crowne Plaza Queenstown is the dependable choice for travelers who want a big-brand standard and a great location at a 4-star price. It will not wow you with luxe design or extra facilities, but everything works, it is clean, the staff are good, and the location is faultless. With a TripAdvisor score of 4 out of 5 from more than 1,956 reviews and rates from $134 a night, it is a safe pick for business travelers, families, and anyone who wants a known quantity at a reachable price.
Score Breakdown
Assessed by our editorial team from data and real guest reviews
The Honest Verdict — pros & what to know
- Town-center location — a 5-minute walk to the Lake Wakatipu lakefront and Queenstown Mall, with Beach Street bars and restaurants all around.
- Spacious, clean rooms with a pleasant feel and good natural light from large windows.
- Staff get repeated praise for being friendly and helpful — happy to recommend activities and restaurants.
- Predictable IHG standards that you can count on, which makes it a solid fit for business travelers.
- Lake Wakatipu and The Remarkables views from the upper-floor rooms — guests often call it a pleasant surprise.
- There is no pool or spa on the property, so you head into town for those — though that is only a few minutes' walk away.
- Some 2026 reviews note that parts of the rooms are starting to show their age and could use a refresh.
- Lower-floor rooms can look out onto the street or neighboring buildings rather than the lake, so the view is luck of the draw unless you specify a higher floor.
Who It’s For
Match Score by travel style
Amenities
Location & Nearby Spots
Things to do near Queenstown
Day tours, attraction tickets and experiences around Queenstown — book ahead on Klook with mobile e-tickets.
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Insider Tips
- Join IHG One Rewards before you book — it is free, and members get early check-in, late check-out, and complimentary room upgrades when rooms are available.
- Ask for a lake-view room on floors 5 to 7 — those give you Lake Wakatipu and The Remarkables together, while lower floors may face the street or a neighboring building.
- There is no spa on site, so book a town day spa instead — they are a 5-to-10-minute walk from the hotel.